CS Team Leader
Bitget
About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you'll do
- Meet operational SLATo lead and guide the team on the customer service skills and product.
- Solve any escalated problem from customer from the team.
- Advise customers on product or service issues – problem-solving.
- Communicate with customers in all regions and meet their various needs.
- Analyse the quality of the team and continuous improvement of customer service.
- Provide guidance and manage the team in order to achieve OKR for the team.
- Handle complaints within an agreed service framework.
- Put customer satisfaction at the very top of your priority list.
- Process customer transactions and keep records of activity.
- Meet operational SLA
What you'll need
- Diploma or Degree in any related field.
- Minimum 1 year Team Leader experience in cryptocurrency or blockchain technology industry.
- Bi-lingual verbal and written in Mandarin and English language.
- Multilingual in writing and speaking would be a plus.
- Willing to work according to schedule to support 24x7 operations.
- Strong people skills: Ability to navigate difficult situations and stay calm when under pressure.
- Solution mindset: Passionate in finding right solution(s) for the customer, and resolve the issue by overcoming obstacles; good cost-efficient decision making.
- Excellent time management: Ability to multi-task to solve customer's issues/queries, while able to deliver the assigned task in a timely manner.
- Quick learner: Ability to ramp up quickly and act on feedback constructively.
- Experience to lead a team with minimum 10 members.
Nice to have:
- Working knowledge of CRM tools, such as Zendesk.
- Experience working with teams across offices and time zones.
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you'll do
- Meet operational SLATo lead and guide the team on the customer service skills and product.
- Solve any escalated problem from customer from the team.
- Advise customers on product or service issues – problem-solving.
- Communicate with customers in all regions and meet their various needs.
- Analyse the quality of the team and continuous improvement of customer service.
- Provide guidance and manage the team in order to achieve OKR for the team.
- Handle complaints within an agreed service framework.
- Put customer satisfaction at the very top of your priority list.
- Process customer transactions and keep records of activity.
- Meet operational SLA
What you'll need
- Diploma or Degree in any related field.
- Minimum 1 year Team Leader experience in cryptocurrency or blockchain technology industry.
- Bi-lingual verbal and written in Mandarin and English language.
- Multilingual in writing and speaking would be a plus.
- Willing to work according to schedule to support 24x7 operations.
- Strong people skills: Ability to navigate difficult situations and stay calm when under pressure.
- Solution mindset: Passionate in finding right solution(s) for the customer, and resolve the issue by overcoming obstacles; good cost-efficient decision making.
- Excellent time management: Ability to multi-task to solve customer's issues/queries, while able to deliver the assigned task in a timely manner.
- Quick learner: Ability to ramp up quickly and act on feedback constructively.
- Experience to lead a team with minimum 10 members.
Nice to have:
- Working knowledge of CRM tools, such as Zendesk.
- Experience working with teams across offices and time zones.
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.