QA Specialist (English/Mandarin)
Bitget
About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you'll do
- Monitoring customer interactions (chats, emails, lark) to ensure compliance with quality standards and company policies.
- Delivering constructive feedback and personalized coaching to customer service representatives.
- Analyzing performance metrics and customer feedback to uncover trends and areas for development.
- Recommending process enhancements based on insights from data and frontline observations.
- Partnering with team leads and training staff to support agent development and onboarding.
- Assisting in the creation and refinement of quality assurance frameworks and evaluation tools.
- Supporting a culture of customer-centricity through consistent QA practices.
- Staying updated on product and policy changes to ensure accurate assessment criteria.
What you'll need
- At least 2-3 years of proven experience in Quality Assurance within a contact center, BPO, or Web3 customer support environment.
- Demonstrated experience in customer service, quality assurance, or a related field.
- Strong verbal and written communication skills to effectively deliver feedback and reports.
- Sharp attention to detail with the ability to analyze and interpret service trends.
- Comfortable working independently and collaboratively in a fast-paced environment.
- Familiarity with customer service platforms and CRM tools (e.g., Zendesk) is an advantage.
- Solid problem-solving skills with a focus on customer satisfaction and operational efficiency.
- Proficiency in both English and Chinese is required.
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.
Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.
We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you'll do
- Monitoring customer interactions (chats, emails, lark) to ensure compliance with quality standards and company policies.
- Delivering constructive feedback and personalized coaching to customer service representatives.
- Analyzing performance metrics and customer feedback to uncover trends and areas for development.
- Recommending process enhancements based on insights from data and frontline observations.
- Partnering with team leads and training staff to support agent development and onboarding.
- Assisting in the creation and refinement of quality assurance frameworks and evaluation tools.
- Supporting a culture of customer-centricity through consistent QA practices.
- Staying updated on product and policy changes to ensure accurate assessment criteria.
What you'll need
- At least 2-3 years of proven experience in Quality Assurance within a contact center, BPO, or Web3 customer support environment.
- Demonstrated experience in customer service, quality assurance, or a related field.
- Strong verbal and written communication skills to effectively deliver feedback and reports.
- Sharp attention to detail with the ability to analyze and interpret service trends.
- Comfortable working independently and collaboratively in a fast-paced environment.
- Familiarity with customer service platforms and CRM tools (e.g., Zendesk) is an advantage.
- Solid problem-solving skills with a focus on customer satisfaction and operational efficiency.
- Proficiency in both English and Chinese is required.
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.