Client Service Analyst (Japanese/English)
Bybit
IT, Customer Service
Remote
Posted on Friday, August 23, 2024
Job description
Responsibilities:
- Deliver high-quality customer support via live chat and email channels;
- Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
- Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
- Understand customer needs and funnel valuable feedback to management;
- Actively identify and implement strategies to boost team productivity and service quality.
Requirements:
- Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus:
- Relevant CS experience;
- Prior trading experience would be preferred;
- Proficient in oral and written communication in English and Japanese is a must, to effectively engage with clients who speak either language; Proficiency in other slavic languages will be advantageous;
- Confident in handling numbers and statistics;
- A strong inclination for the technology sector and a focus on personal and career development;
- Team player who is committed, self-driven, and responsive to client requests;
- Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays.
Responsibilities:
- Deliver high-quality customer support via live chat and email channels;
- Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
- Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
- Understand customer needs and funnel valuable feedback to management;
- Actively identify and implement strategies to boost team productivity and service quality.
Requirements:
- Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus:
- Relevant CS experience;
- Prior trading experience would be preferred;
- Proficient in oral and written communication in English and Japanese is a must, to effectively engage with clients who speak either language; Proficiency in other slavic languages will be advantageous;
- Confident in handling numbers and statistics;
- A strong inclination for the technology sector and a focus on personal and career development;
- Team player who is committed, self-driven, and responsive to client requests;
- Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays.