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Client Services Analyst

• Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
• Verify the authenticity of client's personal details before inputting into the system
• Maintain and upkeep of database to ensure data integrity and accuracy
• Handle and review all enquiries raised by clients regarding account related
• Monitor, document and escalate unusual activities or potential red flags.
• Assist in adhering and reviewing the KYC framework including compliance, internal control and SOP including PDPA policies to maintain corporate and statutory/ regulatory requirements.
• Provide feedback to stakeholders for risk management and to optimize work-flow.
• Ensure timely escalation of key risks/issues to management

Requirement

• At least 2-4 years experience in KYC compliance / customer account verification
• Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
• Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.
• Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence
• Advantageous for candidates familiar with compliance applications such as Thomson Reuters World-Check, Jumio, Elliptic etc.
• Self-motivated, ability to multitask and work effectively under pressure and stress
• Detail-oriented with strong controls mindset and time management skill
• Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
• Strong communication (written and spoken) skills in English.
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Client Services Analyst

• Manage, review and verify all applications from clients onboarding to ensure within KYC due diligence
• Verify the authenticity of client's personal details before inputting into the system
• Maintain and upkeep of database to ensure data integrity and accuracy
• Handle and review all enquiries raised by clients regarding account related
• Monitor, document and escalate unusual activities or potential red flags.
• Assist in adhering and reviewing the KYC framework including compliance, internal control and SOP including PDPA policies to maintain corporate and statutory/ regulatory requirements.
• Provide feedback to stakeholders for risk management and to optimize work-flow.
• Ensure timely escalation of key risks/issues to management

Requirement

• At least 2-4 years experience in KYC compliance / customer account verification
• Candidates with customer service experience, trained in frontline operations (livechat/ Email / OTC) supporting end-to-end client onboarding process will be ideal
• Has good knowledge of provisions of local laws, directives, regulations, especially in capacity related to virtual currency policies.
• Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence
• Advantageous for candidates familiar with compliance applications such as Thomson Reuters World-Check, Jumio, Elliptic etc.
• Self-motivated, ability to multitask and work effectively under pressure and stress
• Detail-oriented with strong controls mindset and time management skill
• Knowledge of blockchain, crypto, and P2P payment will be highly advangeous
• Strong communication (written and spoken) skills in English.
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)