About MoonPay 🌖💸

Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What we do

We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

Locations Supported 🌍

London, Lisbon, Madrid, Barcelona, Krakow, Bucharest, Cape Town or remote locations.

This role will be hybrid if in one of our hubs, and will require you to spend some portion of your time in our office in one of these locations.

About The Opportunity ✍️

Reporting directly to the VP of Operations, you'll be responsible for launching new payment methods, optimizing conversion rates, enhancing the onboarding process and building strong relationships with business partners.

The role involves collaborating with cross-functional teams to develop and execute the payment operation roadmap and strategy.

What You Will Do…

• Build and scale the payment operations function at MoonPay, with a focus on optimizing revenue opportunities across existing and new payment methods

• Support launches of new payment methods and related initiatives, with a relentless focus on customer experience

• Lead end to end optimization opportunities, partnering with internal stakeholders (product, engineering, data, finance, compliance and operations) and external payment partners

• Leverage product, technology, data and operational solutions to yield high impact outcomes

• Set a high bar for operational excellence, developing clear KPIs, workflows and strategies that will enable MoonPay to operate at scale with a data-driven mindset

• Maintain up-to-date knowledge of industry best practices, trends, and performance benchmarks to ensure we remain at the forefront of the payments industry.

About You 🙋

You have a strong background in business operations and a good understanding of the payments industry. Your technical skills allow you to bridge the gap between product management and business needs.

You enjoy working with data, setting metrics, and analyzing performance. Your ability to automate processes and track key indicators enables informed decision-making and continuous improvement.

You thrive in a fast-paced environment, managing multiple priorities while remaining focused on delivering results. Your critical thinking and problem-solving skills are top-notch.

You enjoy building strong relationships with both internal teams and external partners, to help us achieve the best possible deals where we can when relating to cost per transaction.

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Humble

L - Lead with Empathy

O - Own It

C - Communicate with Clarity

K - Kaizen

What You Will Need…

• 4+ years of experience in payment operations: building and scaling the function, but also not afraid to roll up your sleeves

• Demonstrable experience working across the general payments landscape, with deep domain understanding of payment providers and methods

• Strong research, critical thinking, and problem-solving skills.

• Experience with data gathering, analysis and automation.

• Ideally experience and track record of building successful products, ideally in FinTech, using data, customer feedback and identifying market opportunities.

• Excellent communication and presentation skills.

• Experience in a fast-paced environment with competing priorities and tight deadlines.

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Perks:

Equity package 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼

Annual training budget 💻
Home office setup allowance 🪑

Monthly budget to spend on our products 💰

Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us. Please let us know by emailing recruiting@moonpay.com

Commitment to diversity:

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.