IT Support Engineer
OKX
IT, Customer Service
Kuala Lumpur, Malaysia
Posted on Thursday, August 1, 2024
About the Company:
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries.
About the Opportunity:
The IT Support Engineer plays a crucial role in order to ensure the smooth running of the business daily activities by ensuring minimal disruption to the IT assets and devices in the offices as well as ensuring employees' IT inquiries are properly addressed and resolve.
Job Responsibilities:
1.Responsible for the daily operation and maintenance of the company's laptops (Windows, macOS), desktop computers, mobile devices (iOS&Android), IP phones, and other desktops IT equipment.
2.Responsible for the initial installation of the company's laptop computers (Windows, macOS), software and hardware installation, debugging, updating, maintenance, fault handling, etc.
3.Responsible for daily operation and maintenance of all office IT-related systems, such as office IP telephone system, video conference system, wireless projection system, CCTV, access control system, printer, etc.
4.Must have basic knowledge of Conference Systems , such as video conferencing equipment, audio systems, displays, and control systems.
5.Responsible for daily inspection and testing of the office WiFi network, wired network, VPN network, and handling various office network problems.
6.Basic understanding of electrical work principles and concepts.
7.Assist the network engineer in the operation of the server room, cabling, UPS system, and be responsible for the regular maintenance and IT inspection of the server room.
8.Create IT knowledge-sharing documents, and constantly improve the IT service desk knowledge base.
9.Responsible for the implementation of the strategy, technical standards, specifications, and technical solutions designed by the Global IT team.
10.Be responsible for improving the IT service satisfaction and service experience of employees in their Office.
11.Manage vendor relationships and coordinate with external service providers for equipment procurement, installation, and maintenance.
Job Requirements:
1.Bachelor's degree or above, computer science, networking, engineering, and other related majors are preferred.
2.At least 2 years of working experience in IT support, with working experience in large IT companies preferred.
3.Have operation and maintenance experience in Windows, macOS, WiFi network, VPN network, smart office systems, etc.
4.Willingness to work flexible shifts, including evenings and weekends.
5.Good verbal presentation, group dynamics, facilitation skills, and proactive approach to resolving problems and issues.
6.Ability to work independently and as part of a team.
7.Fluent in both Chinese and English listening and speaking; Fluent in Chinese and English writing and reading preferred.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.