IT Support Engineer
OKX
IT, Customer Service
sliema, malta
Posted on May 14, 2025
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The IT team focuses on providing a seamless and exceptional user experience for all internal users while our organization works towards building a secure and reliable platform for digital asset transactions. As an IT support engineer, you are a part of a talented group of professionals who enhance and manage our robust IT infrastructure while ensuring the reliability and scalability of our IT infrastructure and exchange platform. You will engage with the broader company to ensure alignment of policies, procedures and compliance objectives and information security. You will collaborate and innovate are at the core of our team's values. Join us as we shape the future of cryptocurrency trading.
What You’ll Be Doing
- Be the first responder and provide assistance to incoming queries and issues related to computer systems, internal application platforms, network connection, software, and hardware.
- Re-route tickets to corresponding internal teams and collaborate as needed.
- Responsible for the administration, provision and manage software and applications such as Google Workspace, MS Office, Jamf MDM, Jira, Adobe and Slack in an enterprise environment covering multiple global offices.
- Responsible for the initial setup of the company issued laptops, BYOD, software and hardware installation, debugging, updating, maintenance, fault handling and RMA.
- Acts as point of contact for all IT-related systems in the office, such as VOIP system, video conferencing system, CCTV, access control system, printer and so on.
- Assist new hires during the onboarding process to ensure their company-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems and collaboration platforms.
- Resolve technical problems in partnership with the broader global IT Ops teams for Local Area Networks (LAN), Wide Area Networks (WAN), and Wi-Fi.
- Participate in Global IT initiatives and projects and assist in IT implementations with projects in the pipeline
- Create IT knowledge-sharing documents, and constantly improve the IT service knowledge base.
- Responsible for the implementation of the technical standards, strategies, specifications, and solutions designed by the Global IT team.
- Responsible for improving the IT service satisfaction and service experience of internal users.
What We Look For In You
- 5+ years relevant work experience in technical support or a similar technical environment.
- Minimum Bachelors degree in IT information systems, Computer Science, Engineering, Cybersecurity, or related field.
- Familiar with macOS is a MUST. Familiar with Windows, Linux, MS Office, Google workspace, Jamf MDM, Jira, Lark, password vault, drive encryption and other similar applications operation and maintenance.
- Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment.
- Good verbal communication, team player, and proactive approach to resolving problems and issues.
- Ability to communicate effectively at all levels of an organization, including executive level management.
- Excellent English verbal and written communication skills is a MUST.
- Ability to handle stressful situations and tight deadlines in a fast-paced environment.
Nice to Haves
- network administration
- Remote support experience
- IT certifications or equivalent experience.
- Fluency in Mandarin is a plus.
Perks & Benefits
- Competitive total compensation package.
- Learning and development programs, and education subsidy for employees' growth and development.
- Comprehensive healthcare schemes for employees and dependents.
- Wellness and meal allowances.
- Various team building programs and company events.
- The ability to help shape a new industry.
- More that we love to tell you along the process!